a funny thing happened on the way to the admin building

the setting:
a pretty fall friday on the U of C quads. what appear to be the remnants of an RSO fair scattered around, including about 2000 balloons.
the cast: lelimonster and his three young chargers, ages 9, 11, and 13, on their way to visit the mom in the admin building (babysitting [manny?] FTW!). later, Sharlene Holly and eddie from downstairs.
enter lelz with kids:

kids: oooo balloons!!!

lelz: who wants a balloon?

kids: meeeeeee

lelz to only person sitting at any tables anymore: hey mind if we take a couple?

random person: here's my really sharp key go ahead!

lelz: here ya go kids!

enter eddie: hi lelz, nice balloons.
(they chat for a bit - kids play with balloons - lelz ties youngest's balloon to her wrist)
enter Sharlene Holly
(angry) SH: excuse me, do you work for ORCSA?
lelz: uh oh
SH: are those your balloons?
lelz: um
SH: did you steal those balloons?
lelz: no
SH: are you affiliated with the university?
lelz: i work for the hospital
SH: what's your name?
lelz: etc
SH (into microphone): will someone with paper write down (name) + neurology?
lelz: sigh
sh: i'm going to call your supervisor and explain to them that you defaced university property. i would never want to set such an example for children. i would never let you near my own kids.

kids offer balloons back to SH.
SH: no, i would never take balloons from a child!
turns back to lelz

SH: BLAHBLAHBLAHBLAHBLAH
eddie: lady, you're crazy!
kids laugh
eddie continues. sh continues ranting, stalks away angrily.

duration of encounter: 5 minutes
CURTAIN!

so....
in classic LPM style, the email i just sent. we'll have a vote (in the comments, sivooplay):
1. email makes matters worse
2. email results in apology from all sides and warm feelings
3. email gets LPM fired
4. email is ignored.

the email:

Hi Sharlene,
I sometimes make people angry unintentionally, but I really wish I didn't.
Maybe you don't remember, but we crossed paths over 6 helium balloons in the middle of the quads last Friday. I know you were in "event" mode, so I don't hold your actions against you (very much). Still, I feel bad about our interaction - in attempting to ridicule me in front of the kids, although you ended up making yourself look much worse, you also confused the kids, and it was already a stressful day.
Stressful because their mother, who works closely with a very important man in the administration and a former boss of yours, was trying to get a lot done at once and also have a couple minutes to say hi with her kids. She is recently divorced. They were so happy to have a few balloons.
Your actions were, in their mother's words, completely out of line.
So, to conclude, I didn't mean to make you mad then or now. I want to be up front and give you your chance at satisfaction, either by a civilized conversation (hopefully), or by carrying your threat out against me. I didn't lie to you that day, which was what I explained to the children after you stalked away. Lying in any situation, even when confronted by an angry person of authority, is not acceptable. Taking a few balloons, especially when given explicit permission by the only person around (even if slightly misguided), is not a big deal.
Respectfully,
Eli Albert, BA 2010